This Charter helps us be kind and work well together at TVCC. Behaviour that is rude, disruptive, or threatens others’ safety will not be accepted.

What We Can Expect from Each Other

• No abuse of any kind.
• Treating everyone equitably, no matter their race, religion, gender expression, sexual orientation, age or disability.
• Respect for diverse cultures and beliefs.

What You Can Expect from Us

• Excellent service.
• Respect for your privacy.
• Clear communication using plain language.
• Seek your agreement about service.
• Respect for your decisions.
• Accessible and barrier free access to service.
• Respectful and fair responses to your feedback.

What We Expect from You

• Giving us accurate and timely information.
• Participating in services and decisions.
• Telling us what’s good and what needs improvement.