We are currently recruiting for one (1) full-time (37.5 hours per week) Computer Support Technician to fill a vacancy. This position is expected to begin June 2025. The designated office for the position is London. Occasional travel to our various locations throughout Southwestern Ontario will be required.

Responsibilities:

Reporting to the Manager, Information Technology, the Computer Support Technician will:

• Participate on the Helpdesk support team troubleshooting and resolving user support issues by phone, email, in-person and using remote-control tools
• Provide technical support for various applications and hardware
• Configure PCs with the required core environment software, printer setup and practice-specific software
• Install and configure new software, updates and patches
• Troubleshoot various hardware issues with PCs, printers, scanners, etc.
• Coordinate the shipping and tracking of computer hardware to external vendors for repair
• Be responsible for maintaining and managing the computer, printer and supply inventory
• Provide technical guidance and software support to staff
• Create, document and facilitate topic-specific group training sessions
• Participate in various IT projects as required
• Liaise and support the extended Information Technology team
• Perform various other duties as required
   

Qualifications:

• College diploma in Information Technology (IT) required;
• Minimum of 1 year previous experience in a Helpdesk role preferred;
• Excellent written and verbal communication skills
• Ability to interpret and/or discuss information with staff, which involves terminology or concepts not always familiar to them.
• Ability to work effectively both independently and as part of a team
• Solid organizational skills with the ability to prioritize and work in a busy environment
• Excellent troubleshooting/problem solving skills and analytical ability
• Interest in continuous learning
• Aptitude for learning and adhering to existing standardized policies, processes and procedures
• Excellent interpersonal skills
• Interest in user needs and in providing high quality of customer service
• A valid Ontario driver’s licence and access to a vehicle.
   

Salary Range: $27.79 - $30.05