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Missed Appointments and Discharge  E-mail

At TVCC, we want to offer our specialty clinics to as many families as possible and to the families with the greatest need. There are a limited number of therapists and specialists available and therefore we may have long waiting lists for some clinics. Because every missed appointment takes an appointment away from another family who is waiting, we are now using these rules.

Rescheduled Appointments

  • If you cancel a scheduled appointment in advance, you will be offered the next available appointment. There is no penalty for these appointments cancelled in advance.
  • We usually send you your appointment by letter about 4 weeks in advance. If we do not receive a confirmation from you that you will be attending this scheduled appointment, we may call and cancel the appointment. We will send you a letter outlining that you did not confirm the appointment and give you 60 days to call and reschedule. If you do not reschedule within the 60 days, you will be discharged from clinic.
  • Clinics can be planned months in advance - even if a specific date for the clinic is not yet selected. Therefore, "the next available appointment" may be months away and in some situations we may not be able to give you the specific date until 4 to 6 weeks in advance. 
Missed or "No Show" Appointments
  • If you do not show up for a scheduled and confirmed appointment, you must call within 60 days to reschedule, or you will be discharged from clinic. We will always send you a letter that you missed the appointment and give you enough time to call us back to reschedule.
  • If you do not show up for two scheduled and confirmed appointments in a row, you will be discharged from clinic.
  • If you are discharged from clinic due to missed appointments and would like to be readmitted:
    • you will need to get a doctor's referral first
    • after re-referral, you will be placed on the waiting list for an appointment
    • if you do not show up for this re-scheduled appointment you will be discharged.
       
Important Notes about Missed Appointments
  • Let your clinic Primary Contact or Clinic Assistant know if there are special circumstances that caused you to miss your appointment that you would like us to consider.
  • If your TVCC Clinic Team believes that attendance at that clinic is necessary for the health and development of the child, then the Clinic Team must (by law) inform the Children's Aid Society if you do not attend appointments.
  • Check your appointment letter carefully for specific directions about how to confirm your appointment. We recommend that you mark your calendar as soon as you receive a clinic appointment letter to avoid missed appointments!
Last Updated ( Monday, 19 March 2012 )